Login Issues, Last Updated 1:14 AM Eastern (-4 GMT) May 30, 2013 05:15 EST We are currently investigating login / world queue errors. Thanks for your patience!
And it's still down but this is now because they're doing a patch.
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The DDO Game Servers will be brought down on Thursday, May 30th from 7:00 - 10:00 AM Eastern (-4 GMT) for an update to the game. Additionally, the DDO Store will be unavailable starting at 6:00 AM Eastern for the update. Thanks for your patience, and we'll see you back in the game soon!
Dee_Snider Knight
Posts : 1819 Join date : 2010-09-20 Age : 56 Location : Robbing folks
Character sheet DDO character: Wizard RK Profession: Blacksmith
Subject: Re: DDO Down? Thu May 30, 2013 12:28 pm
I'm trying to login, while singing the following:
Beth Squire
Posts : 966 Join date : 2010-09-13 Location : France
Yeah, there's now a problem with the launcher. I'm in the game, but I hopped in straight after the patch. Apparently if you log out, or haven't logged in yet, you can't get in. Turbine are working on it.
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UPDATE: 5/30/13 10:51 AM Eastern - We are currently bringing down the patch servers, which means that people who are not yet in the game will not be able to log into the game client. Players who are currently in-game will not be able to re-log in if they disconnect. We are currently working on a fix for a patching issue.
UPDATE 1:22 PM Eastern - The game servers will be brought down from 1:30 - 3:00 PM Eastern (-4 GMT) to apply a fix to our patching issue. Thank you for your patience.
If you previously patched your game client to Update 18 Patch 1 prior to today's (5/30/13) fix at 3:00 PM Eastern, then you will need to take an additional step in order to be able to log into the game. The following workaround should also fix any players stuck in a "running loop" scenario with their game log in. Players currently experiencing a "running loop" issue with their game launcher will also need to reboot their computer, and perhaps manually shut down their game launcher, before taking the following steps:
1.Click on the Windows "Start" button and choose Computer/My Computer from the list. (Windows 8 users: swipe in from the right and click into "Search" then type "C:\" (no quotes) and hit enter, then skip to step 3 below.) 2.In there double-click on your C: drive (may display as "Local Disk C") 3.Double-click on Program Files (note: if you see "Program Files (x86)" double-click on that one instead) 4.In that folder double-click on the Turbine folder and then the Dungeons & Dragons Online folder (Steam users: double-click on "Steam" > "Steamapps" > "Common" then the Dungeons and Dragons Online folder in there) 5.Open the Backup folder 6.Copy the entire contents of your backup folder (Ctrl + A to highlight all, Ctrl + C to copy) 7.Go back to the Dungeons & Dragons Online program folder (Click the Back button in the upper left corner of the folder window) and press Ctrl + V to paste, choosing Yes to All when prompted to overwrite files. 8.Upon relaunching the game (once the patch servers are back online) it should proceed to redownload the most recent patches.
Alternatively, a full re-installation of your game client would also solve this issue, although this workaround should get your client patched up without the need for a re-installation.
Dee_Snider Knight
Posts : 1819 Join date : 2010-09-20 Age : 56 Location : Robbing folks
Character sheet DDO character: Wizard RK Profession: Blacksmith